Refund & Return Guidelines – VitalRize

Our Commitment to Your Satisfaction

At VitalRize, we stand behind our products with a 180-day customer satisfaction pledge. If you find yourself unsatisfied with your purchase for any reason, you have the option to return it within 180 days of the original transaction date for a refund. To ensure a smooth return process, please adhere to the following guidelines:

The return address for VitalRize is: 19655 E 35th Drive. Suite 100, Aurora, CO 80011

Exceptions to Our Return Policy

The following items are not eligible for return:

A valid proof of purchase is mandatory for processing all returns.

Instances of Partial Reimbursement

In certain scenarios, we may only be able to offer partial refunds:

Refund Processing

After we've received and examined your return, you'll receive an email notification regarding the status of your refund request. For approved refunds, we'll initiate the process and apply a credit to your original payment method. Please allow for a reasonable processing time, which may vary depending on your financial institution.

Troubleshooting Refund Issues

If you're experiencing a delay in receiving your refund:

  1. First, recheck your bank statements
  2. Reach out to your credit card provider, as refunds can sometimes take several business days to appear
  3. If necessary, contact your banking institution
  4. Should you still encounter issues after these steps, please don't hesitate to reach out to our support team at [email protected]

Policy on Discounted Items

Our refund policy applies exclusively to items purchased at full price. Products bought during sales or promotions are not eligible for refunds.

Product Exchanges

We offer exchanges only in cases where items arrive defective or damaged. To initiate an exchange, please send an email to [email protected] for detailed instructions. Please be aware that we cannot process exchanges for items more than 180 days past their delivery date.

Handling Gift Returns

For items received as gifts:

For gifts not marked as such at the time of purchase, the refund will be issued to the original buyer.

If you have any questions or require clarification about our return process, please don't hesitate to contact our customer support team at [email protected]